Frequently Asked Questions
How much is delivery fee?
1. Within Metro Manila, delivery is FREE!
2. Outside Metro Manila, Visayas and Mindanao, delivery is Php200.
3. For International, kindly input postal code for shipping estimate upon checkout.
What are the payment methods?
Credit Card, BPI or GCASH online transfer or deposit.
BPI Account Details:
> Name: Antoinette L. Reyes
> Account Number: 2679-1073-32
GCASH Account Details:
> Mobile Number: 0917 8833795
Send screenshot of deposit slip on Instagram or email to firstname.lastname@example.org to begin processing of order.
How long after payment is confirmed will item be delivered?
Delivery is 3-5 working days within Metro Manila and 4-7 working days for provincial locations.
*Working Days: Monday - Friday
Which items are eligible for return?
We will only accept changes in size and items found to have factory defects.
We want our customers to be 100% satisfied with their purchase. If this is not the case, please send us an email to begin the return process. Just have your order number and full name provided upon order on hand. We gladly accept exchanges on full-priced items within 7 days of purchase as long as they are in original condition (unworn, unwashed and with tags).
What is the policy for returning items?
We want our customers to be 100% satisfied with their purchase.
If this is not the case, please send us an email to begin the return and exchange process. Just have your order number and full name provided upon order on hand. We gladly accept returns or exchanges on full-priced items within 7 days of purchase as long as they are in original condition (unworn, unwashed and with tags).
No refunds but exchange of item to a different size or item of equivalent value is allowed.
Alterations can only be done ONCE with an up charge of Php300.
Shipping fee BOTH WAYS will be shouldered by the buyer.
What if the item is not the color I thought it was?
Please bear in mind due to different computer monitors, colors may vary slightly from the picture. Although every effort is made to photograph garments in truest form and describe these in detail, we cannot guarantee every monitor will accurately depict the actual color of the product.
What are the care instructions for my AVA THE BRAND items?
Each piece is hand made and hand dyed. Attached to each garment is our care label that will provide you care instructions for your new item.
We recommend to hand wash in cold water and hang dry.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.